What is Dynamics 365?

What is Dynamics 365?

Dynamics 365 is the only cloud-based resolution that gives all that you simply need for CRM and ERP, in a single place. It was constructed by Microsoft for maximum flexibility and extensibility. It basically unifies these capabilities into applications that work seamlessly together throughout:


Beforehand known as Microsoft Dynamics AX, the operations module comprises all the financials and operations functionality of Dynamics AX.


This is the core functionality of Dynamics CRM; with all the lead management and sales process functionality you may ever need as a salesperson.


At launch, Microsoft announced a partnership with Adobe for the marketing portion of Dynamics 365; given their discontinuation of Microsoft Dynamics Marketing.

Customer Service:

The Customer Service module integrates CRM functionality, new functionality, existing Parature functionality, and more Microsoft companionships.

Project Service:

For project-based mostly companies, the Project Service module permits for the estimation and scheduling of projects in Dynamics 365. Nice for professional companies organizations! This module was beforehand available as a Dynamics CRM extension.

Subject Service:

For companies with area agents or workers, this additional module leverages the mobility of the Microsoft cloud and delivers extra features these organizations will find handy. This module was also beforehand available as a Dynamics CRM extension.

Why does a company need Dynamics 365?

10 advantages to your firm:

1. Begin with what you want and add apps as your needs change

Dynamics 365 is constructed to be simple. Use individual apps that work each on their own or collectively — so you may create the answer that matches your needs. When your state of affairs modifications and new wants are wanted, you find the applications that assist you grow.

2. Understand your customers in a completely new way

Dynamics 365 brings together any form of buyer data so you get the complete image of the customers. You should utilize pre-built KPIs to really perceive the client journey with real-time updates. You get the ability to personalize the customer experience and to simply measure and track the health of buyer relationships.

3. Flexibility

Having a month-to-month operational value and a subscription mannequin is way more versatile than having capital costs. It has the potential to be less expensive as you only purchase what you need. Also, Dynamics 365 eliminates the necessity to manage your own data center and servers, which can lead to significant savings.

4. Simplicity

Dynamics 365 is based on buy subscriptions by role. You only should subscribe folks to the work they actually do and never buy a single giant license covering all roles.

5. Ease of Use

Dynamics 365 is predicated on Microsoft’s new app market, AppSource, where you may simply search and discover the apps that you and your company need. This makes the answer simple to understand and use. When your wants change, you can simply search for an app that can help you.

6. Scalability

Dynamics 365 comes with a monthly subscription, giving you the ability to scale up and down when your needs change, for instance in relation to Christmas or vacations. Only pay for what you want, whenever you want it.

7. Agility

Dynamics 365 will transform the way you handle buyer data and daily situations. You possibly can dissolve barriers between vital business platforms and make your data start working together. Core to this concept is the Microsoft Frequent Data Mannequin that may be a shared business database. It’s the glue that connects all data and processes together, so you may say good bye to silos of information.

8. Enhance productivity

Dynamics 365 makes staff more productive, because they’ve access to each the insights they need to make the most effective selections and the instruments they need to do their work. By combining ERP, CRM, Office, and additional apps into one, cloud-primarily based expertise on a common data model, you have got a people-centric platform that makes workers each day work easier.

9. Intelligent

Dynamics 365 provides you access to Real-Time Insights with Built-In Predictive Analytics. Power BI, Cortana Intelligence and Azure Machine Learning are all natively embedded, so you’ve access to predictive insights, prescriptive advice and motionable subsequent steps.

10. Secure

Dynamics 365 is a cloud-based mostly answer that features strong safety and access controls for apps and data which are built into the cloud services, including the physical datacentre, network connectivity, service hosting platform, and user and administrator access.

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