Return Policy
- GENERAL
- Northcliff Cycles will gladly exchange within 7 days of purchase.
- Please retain your original till slip for refunds & exchanges.
- We do not offer cash refunds, but a Northcliff Cycles Gift card may be issued to the value of the items returned. This gift card will be valid for a period of 6 months.
- We will only accept products for exchanges or refunds if they are still in the original condition and original undamaged packaging.
- For hygiene reasons, cycling shorts may not be returned or exchanged.
- No return or exchange on sale items.
- There will be courier cost to any Return or Exchange via the online. The cost is for the customer’s account.
- FAULTY GOODS
- We will only consider replacing, exchanging or refunding faulty products if the product was used for its intended purpose and design and in accordance with the product’s instructions and/or user manual.
- No refunds or exchanges will be done for products that have been misused or purposely damaged.
- Faulty products will, where relevant, be subject to a technical assessment by a specialist before it is repaired, replaced or refunded.
- There may be a courier cost to have certain products repaired. This cost is for the customer’s account and will be quoted upfront.
- When returning products for repair, please ensure that it is in a hygienic condition.
- GIFT CARDS
- Gift cards purchased cannot be refunded.
- Customers who request a refund on products bought with a gift card will receive a new gift card.
- PRICING POLICY
- Items featured on our website may not always be in stock. In-store prices may differ from prices available on our website.
- Prices might change without notice.
- WARRANTY
- If you have received an incorrect item, it may be returned for exchange or refund. Free shipping.
