Return Policy

Return Policy

  1. GENERAL
    • Northcliff Cycles will gladly exchange within 7 days of purchase.
    • Please retain your original till slip for refunds & exchanges.
    • We do not offer cash refunds, but a Northcliff Cycles Gift card may be issued to the value of the items returned. This gift card will be valid for a period of 6 months.
    • We will only accept products for exchanges or refunds if they are still in the original condition and original undamaged packaging.
    • For hygiene reasons, cycling shorts may not be returned or exchanged.
    • No return or exchange on sale items.
    • There will be courier cost to any Return or Exchange via the online. The cost is for the customer’s account.
  2. FAULTY GOODS
    • We will only consider replacing, exchanging or refunding faulty products if the product was used for its intended purpose and design and in accordance with the product’s instructions and/or user manual.
    • No refunds or exchanges will be done for products that have been misused or purposely damaged.
    • Faulty products will, where relevant, be subject to a technical assessment by a specialist before it is repaired, replaced or refunded.
    • There may be a courier cost to have certain products repaired. This cost is for the customer’s account and will be quoted upfront.
    • When returning products for repair, please ensure that it is in a hygienic condition.
  3. GIFT CARDS
    • Gift cards purchased cannot be refunded.
    • Customers who request a refund on products bought with a gift card will receive a new gift card.
  4. PRICING POLICY
    • Items featured on our website may not always be in stock. In-store prices may differ from prices available on our website.
    • Prices might change without notice.
  5. WARRANTY
    • If you have received an incorrect item, it may be returned for exchange or refund. Free shipping.